A high school diploma, GED or equivalent successful work experience.
One year customer service experience within a call center or related heavy customer contact experience.
Ability to pass CSR I test.
Ability to handle constant customer contact/forced workflow distribution.
Strong organizational/time management skills and multi-tasking abilities.
Ability to maintain confidentiality while evaluating and responding quickly and accurately to inquires.
Ability to perform basic math calculations.
Ability to absorb and retain detailed information.
Detail-oriented; flexible and creative.
Knowledge of contact center policies, procedures and guidelines
PC skills to include basic knowledge of Windows and keyboarding.
Ability to operate standard office equipment (personal computer, photocopy machine, fax machine, etc.).
Ability to work expanded business hours including early morning, late evening and weekends.
Ability to work at a computer up to 7 hours a day.
Ability to sit or stand 7.5 hours per day.
Ability to meet attendance requirements.
Regularly required to sit for long periods of time, and occasionally stand and walk.
Occasionally required to stoop, kneel, climb and lift up to 25 pounds.
Regularly uses hands to operate computer and other office equipment.
Ability to hear voice communications.
Close vision required to read information on computer screens and written documents.
Must be able to understand written and oral instructions.
Ability to clearly present written information.
Ability speak and understand English and to communicate concepts.
Ability to respond to customer requests in a professional and positive manner