|Job Title||Account Manager (Public/Private Exchanges and Co-ops)|
|Location||San Francisco, CA, US|
This position can be located in our San Francisco CA, Rancho Cordova CA, Alpharetta GA, or Mechanicsburg location
Position will be responsible for proactively managing the acquisition and retention, delivery of services, and client satisfaction for exchange business. This position coordinates and oversees all internal processes affecting exchange partners and serves as a strategic advisor.
Define market demand, identify attractive market segments to target and strategies to meet their needs. Analyze market and competition. Respond to solicitations and RFPs from exchange vendors (how we will get into the Exchanges and Co-ops), gaining agreement with internal business units on each proposal. Resolve pre- and post-implementation issues between Exchanges and Co-ops, vendors and internal operations, IT, etc. (similar to an account management/business segment function). Analyze business processes to ensure exchange integration and customer needs are clearly outlined. Work with Product and other functions to develop and implement appropriate products Work with Product and Implementation to coordinate all operational aspects of the program (Sales and Service Center, Enrollment & Billing, Claims, U&A, Regulatory/Compliance, IT). Plan renewal and rate submissions, updating of marketing material (groups and enrollee applications, EOCs, contracts) and collateral. Train Brokers and Assisters and manage all of the contracts with the Exchanges and Co-ops and various vendors. Achieve sales and retention goals Manage third party relationships including contract negotiations and performance tracking. Depending on exchange workload, this position may also support the retail individual channel or other alliance partnerships.
Internal: Government/Public Affairs, Legal, Regulatory, Underwriting and Actuarial, Provider, Marketing and Product, Implementation, IT, Operations, Enrollment and Billing
External (if applicable): Current and potential clients (public and private Exchanges and Co-ops), government contacts, consultants, brokers, and general agents, Third party vendors, including IT vendors, third party administrators, ad agency.
As an eligible candidate for a position at Delta Dental, you must possess the following:
- Ability to appear for work on time
- Ability to appear at a physical location
- Ability to perform job duties for a specific duration of time
- Ability to follow directions from a supervisor
- Ability to interact well with co-workers
- Ability to understand and follow work rules and procedures
- Ability to accept constructive criticism
- Ability to maintain regular/consistent attendance and adhere to scheduled shifts
- Ability to maintain regular/consistent attendance and a full-time schedule
- Ability to maintain current status on projects
- Ability to stay current on training/issues in field
|How To Apply|
|Click "Apply Now"|
|Amount of Travel|
|Work At Home|