A high school diploma or GED and supervisory and call center experience preferred.
One year Customer Service call center experience
Knowledge of dental terminology and dental claim processing and procedures
Strong organizational/time management skills and multi-tasking abilities.
Demonstrated leadership skills
Detail-oriented; flexibility and creativity
Demonstrated ability to maintain confidentiality.
Ability to handle multiple concurrent assignments, effectively managing time and priorities.
Ability to effectively handle constant interruptions.
Ability to make effective business recommendations and develop methods and procedures to improve department�s effectiveness and efficiency.
Ability to manage conflict resolution.
Demonstrated coaching and training skills.
Strong organizational and time management skills.
Knowledge of policies, procedures and guidelines
Interpersonal and communications skills to work effectively with all levels of staff