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Job: IRC40011

Description

Job TitleImplementation Team - Audit Project Manager
LocationSan Francisco, CA, US
Organization NameSales
Department Description
THIS POSITION MAY BE LOCATED IN THE SAN FRANCISCO, RANCHO CORDOVA, GA, or PA OFFICE
Brief Description

The incumbent in this position provides project management oversight and coordination for all customer audits enterprise-wide such as customer specific, claims, security and call center.  Oversees all aspects of the project, develops project timeline, monitors progress and prepares status reports.  Represents Delta Dental as a presenter and public speaker covering key information clearly, persuasively and professionally in both verbal and written communications.

Detailed Description
  • Responsible for the coordination and completion of the audit process for all customer audits
  • Setting deadlines, assigning responsibilities and coordinating all aspects of the audit with internal operational areas and departments
  • Developing and maintaining favorable relationships with external auditor(s) and other external contacts and serving as a liaison with internal departments
  • Facilitating post-audit responses and other follow-up activities as directed by sales management
Job Requirements
  • A Bachelor's degree or equivalent experience
  • Proven commitment to excellence in customer service
  • Detail oriented with strong analytical and problem-solving skills
  • Strong organization, time and project management skills and multi-tasking abilities
  • Ability to assess, develop and implement systems, processes and procedures
  • Familiarity with Delta Dental products and services
  • Knowledge of insurance and dental industry; understanding of group dental healthcare terminology
  • Familiarity with Delta Dental contracts, EOCs and other communication materials
  • Ability to respond to multiple tasks and leadership direction while balancing competing demands
  • A valid driver's license, ability to travel and sustain company expenses for a period of one month
  • Ability to understand fairly complex written and oral instructions
  • Ability to clearly present written information and findings
  • Ability to clearly and concisely communicate concepts
  • Ability to make executive-level presentations
  • Ability to interact well with co-workers and outside contacts
  • PC literacy required; MS Office skills (Outlook, Word, Excel, PowerPoint)
  • Regularly required to work standard office equipment (personal computer, photocopy machine, fax machine, etc.)
  • Ability to work on a computer up to 7 hours a day
  • Regularly required to sit for long periods of time, and occasionally stand and walk
  • Regularly required to use hands to operate computer and other office equipment
  • Close vision required for computer usage
  • Occasionally required to stoop, kneel, climb and lift up to 25 pounds
Additional Details

As an eligible candidate for a position at Delta Dental, you must possess the following:

  • Ability to appear for work on time
  • Ability to appear at a physical location
  • Ability to perform job duties for a specific duration of time
  • Ability to follow directions from a supervisor
  • Ability to interact well with co-workers
  • Ability to understand and follow work rules and procedures
  • Ability to accept constructive criticism
  • Ability to maintain regular/consistent attendance and adhere to scheduled shifts
  • Ability to maintain regular/consistent attendance and a full-time schedule
  • Ability to maintain current status on projects
  • Ability to stay current on training/issues in field

Effective service depends upon each employee performing his/her duties to the best of his/her abilities; frequent absences can disrupt business operations and create additional work for coworkers; prompt and regular attendance is critical to the success of the company's mission; employees are encouraged to be conscientious concerning attendance to avoid any potential disciplinary action.

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