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Job: IRC40011


Job TitleImplementation Team - Audit Project Manager
LocationSan Francisco, CA, US
Organization NameSales
Department Description
Brief Description

The incumbent in this position provides project management oversight and coordination for all customer audits enterprise-wide such as customer specific, claims, security and call center.  Oversees all aspects of the project, develops project timeline, monitors progress and prepares status reports.  Represents Delta Dental as a presenter and public speaker covering key information clearly, persuasively and professionally in both verbal and written communications.

Detailed Description
  • Responsible for the coordination and completion of the audit process for all customer audits
  • Setting deadlines, assigning responsibilities and coordinating all aspects of the audit with internal operational areas and departments
  • Developing and maintaining favorable relationships with external auditor(s) and other external contacts and serving as a liaison with internal departments
  • Facilitating post-audit responses and other follow-up activities as directed by sales management
Job Requirements
  • A Bachelor's degree or equivalent experience
  • Proven commitment to excellence in customer service
  • Detail oriented with strong analytical and problem-solving skills
  • Strong organization, time and project management skills and multi-tasking abilities
  • Ability to assess, develop and implement systems, processes and procedures
  • Familiarity with Delta Dental products and services
  • Knowledge of insurance and dental industry; understanding of group dental healthcare terminology
  • Familiarity with Delta Dental contracts, EOCs and other communication materials
  • Ability to respond to multiple tasks and leadership direction while balancing competing demands
  • A valid driver's license, ability to travel and sustain company expenses for a period of one month
  • Ability to understand fairly complex written and oral instructions
  • Ability to clearly present written information and findings
  • Ability to clearly and concisely communicate concepts
  • Ability to make executive-level presentations
  • Ability to interact well with co-workers and outside contacts
  • PC literacy required; MS Office skills (Outlook, Word, Excel, PowerPoint)
  • Regularly required to work standard office equipment (personal computer, photocopy machine, fax machine, etc.)
  • Ability to work on a computer up to 7 hours a day
  • Regularly required to sit for long periods of time, and occasionally stand and walk
  • Regularly required to use hands to operate computer and other office equipment
  • Close vision required for computer usage
  • Occasionally required to stoop, kneel, climb and lift up to 25 pounds
Additional Details

As an eligible candidate for a position at Delta Dental, you must possess the following:

  • Ability to appear for work on time
  • Ability to appear at a physical location
  • Ability to perform job duties for a specific duration of time
  • Ability to follow directions from a supervisor
  • Ability to interact well with co-workers
  • Ability to understand and follow work rules and procedures
  • Ability to accept constructive criticism
  • Ability to maintain regular/consistent attendance and adhere to scheduled shifts
  • Ability to maintain regular/consistent attendance and a full-time schedule
  • Ability to maintain current status on projects
  • Ability to stay current on training/issues in field

Effective service depends upon each employee performing his/her duties to the best of his/her abilities; frequent absences can disrupt business operations and create additional work for coworkers; prompt and regular attendance is critical to the success of the company's mission; employees are encouraged to be conscientious concerning attendance to avoid any potential disciplinary action.

How To Apply
Minimum Salary
Amount of Travel
Work At Home
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Eligible for Referral Bonus?
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